New Zealand

FAQ All Sale


How Do I Use A Voucher Code?

If you have a voucher to use, put your chosen items into the basket and go to the checkout. There you can select an option 'Do you have a voucher' here you can enter your voucher code and apply the discount to your order.

How Do I Track My Order?

You can track the status of your order by creating an account when you complete the checkout. Each account is created with your email address and a password of your choice.

You can add a telephone number on the order confirmation page to allow order updates via SMS message.

Each parcel we ship will come with order tracking, email and SMS messages will be sent by the respective courier to confirm date & where possible times on when your parcel is going to arrive

How Fast Can My Parcel Be Delivered?

Our Turtle Wax brand store orders currently are only shipped via UPS ground services. Typically these deliveries arrive within 3 days and can be delivered between 9am - 8pm Monday to Friday.

Do We Ship Internationally?

Unfortunately, we currently do not offer international shipping.

Is COD (cash on delivery) available?

Not at the moment due to the COVID-19 Pandemic.

What is the expiry date of the products?

What is the expiry date of the products?

Can I use these products of home furniture, rubber and plastic products?

Only the products that are recommended for use on furniture, rubber and plastic products should be used on the aforementioned products.